Terms of Service / Warranty
Order Cancellation Terms and Conditions
There is a restocking fee of $5.00 USD for every order that is requested to be cancelled, refunded, or returned. This fee is intended to cover the costs associated with processing the return and managing inventory. This will be deducted from the total amount refunded. Another option is to opt for an exchange, which will waive the restocking fee.
Returns / Exchanges
Once an item has shipped, it is not eligible for immediate refund or exchange. The item must be returned before this can be processed.
We cannot offer free shipping on returns/exchanges. The customer is responsible for shipping returns/exchange items back.
We do not accept returns on ceramics, glass, paintings or sculpture.
Single-use items (such as stickers and craft supplies), items that are permanently altered through use (such as candles and stationery), and blind boxes are eligible for return or exchange only if they are unopened and unused.
Clothing returns/exchanges are determined on a case by case basis. Apparel must be in unworn, unused condition. Please reach out to us at info@cocodriecollective.com.
All Mystery Bags & Boxes are final sale and may not be returned or exchanged.
All sale collection items are final sale and may not be returned or exchanged.
Items purchased on Instagram or Facebook are only eligible for store credit, not a refund.
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Missing Packages:
We offer Route Package Protection at checkout on all orders. Route helps protect your package against damage, loss, and theft, and helps us provide a replacement or refund if something goes wrong during delivery. We highly recommend adding Route Package Protection to your order for added peace of mind.
If your item arrives damaged, please contact us and we’ll be happy to help make it right.
Please note that we are not responsible for packages that are lost in transit or delivered to an incorrect address due to inaccurate or incomplete shipping information provided at checkout.
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Delivery & Tracking Issues
For delivery or tracking concerns, the quickest way to resolve the issue is usually to contact the shipping carrier directly (typically USPS). Carriers may occasionally mark a package as “delivered” before it actually arrives, or may require additional information from you to complete the delivery.
Once your package has been handed over to the shipping carrier, we no longer have control over its delivery.
If you’re unable to resolve the issue directly with the carrier, please email us at info@cocodriecollective.com, and we’ll do our best to assist you.
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Sizing
Accessories will have dimensions and measurements in the description. Please be sure to double check the dimensions of the product before purchasing! We do not accept responsibility for replacing or refunding orders containing items that are smaller than expected.
Blind Boxes
Please note that all Blind Box listings are for one (1) individual blind box or blind bag only.
Product images may show the entire collection of possible designs for illustration purposes. Purchasing a Blind Box does not mean you will receive every design shown.
We are unable to offer refunds or replacements if you expected a full set when ordering a single Blind Box. Please read the product title and description carefully before placing your order.
Commissions / Collabs / Sponsored Content
We love projects! Let's make sure we're a good fit. Send us a detailed email with what you have in mind and we will let you know what we think.
90 Day Warranty on Cocodrie produced items
This warranty covers any items produced by Cocodrie Collective for a period of 90 days from the date of purchase. During this time, we guarantee that the product will be free from defects in material and workmanship.
Please note: we cannot offer a warranty on items produced by other artists and brands.
What is Covered:
- Defective materials
- Faulty workmanship
What is Not Covered:
- Normal wear and tear
- Damage caused by misuse, abuse, or accidents
- Modifications or alterations to the product
- Loss or theft of the product
How to Claim Warranty:
1. Contact our customer service team at info@cocodriecollective.com within the 90-day warranty period.
2. Provide proof of purchase (order confirmation, receipt, or invoice).
3. Provide clear images of the defective product.
Resolution:
Upon validation of the warranty claim, we will, at our discretion, either refund or replace the defective item. If the exact product is not available, we may offer a similar item of equal value.
Shipping Costs:
Customers are responsible for the cost of shipping the product to our designated service center. We will cover the cost of shipping replacement products to you.
Limitation of Liability:
Our liability is limited to the repair, refund, or replacement of the defective product as outlined in this warranty. We are not liable for any indirect, incidental, or consequential damages.
Important Note:
To ensure the longevity of your products, please follow the care instructions provided with the product.