You can contact our customer service team through your order confirmation email, or through our contact form.

If you cannot find your confirmation email or wish to email our support team directly, please send your email to info@cocodriecollective.com.

For fast and easy assistance, please include your order number and full name in your form or your direct email.

Yes, we accept both returns and exchanges, on a case by case basis.

Once an item has shipped, it is not eligible for immediate return/exchange. The item(s) must be returned in new/unused condition to be qualified.

We are unable to offer free shipping on returns/exchanges, the customer is responsible for shipping returns/exchanges.

Please note that we do not accept returns on ceramics, glass, paintings, sculptures, or other original works.

You will receive an email with tracking information once your order has shipped out. Be sure to check your spam folder!

Please allow up to 4-7 business days for your tracking number to reflect package pick-up.

Once your package is handed off to our postal carrier, we cannot control how fast it moves through their system.

Please respond to your order confirmation email with the correct address ASAP!

Once your order has shipped, we are unable to stop transit and will need the package to bounce back for us to resend it.

Yes, please reach out to our customer service by responding to your order confirmation email, or by sending an email to info@cocodriecollective.com

Please note that there is a restocking fee of $5.00 USD for every order that is requested to be cancelled, refunded, or returned. This fee will be deducted from the total amount refunded.

We offer Route Package Protection at checkout on all orders. Route helps protect your package against damage, loss, and theft, and helps us provide a replacement or refund if something goes wrong during delivery. We highly recommend adding Route Package Protection to your order for added peace of mind.

Please note that we are not responsible for packages that are lost in transit or delivered to an incorrect address due to inaccurate or incomplete shipping information provided at checkout.

For delivery or tracking concerns, the quickest way to resolve the issue is usually to contact the shipping carrier directly (typically USPS). Carriers may occasionally mark a package as “delivered” before it actually arrives, or may require additional information from you to complete the delivery.

Once your package has been handed over to the shipping carrier, we no longer have control over its delivery.

If you’re unable to resolve the issue directly with the carrier, please email us at info@cocodriecollective.com, and we’ll do our best to assist you.