You can contact our customer service team through your order confirmation email, or through our contact form.

If you cannot find your confirmation email or wish to email our support team directly, please send your email to info@cocodriecollective.com.

For fast and easy assistance, please include your order number and full name in your form or your direct email.

Yes, we accept both returns and exchanges, on a case by case basis.

Once an item has shipped, it is not eligible for immediate return/exchange. The item(s) must be returned in new/unused condition to be qualified.

We are unable to offer free shipping on returns/exchanges, the customer is responsible for shipping returns/exchanges.

Please note that we do not accept returns on ceramics, glass, paintings, sculptures, or other original works.

You will receive an email with tracking information once your order has shipped out. Be sure to check your spam folder!

Please allow up to 4-7 business days for your tracking number to reflect package pick-up.

Once your package is handed off to our postal carrier, we cannot control how fast it moves through their system.

Please respond to your order confirmation email with the correct address ASAP!

Once your order has shipped, we are unable to stop transit and will need the package to bounce back for us to resend it.

Yes, please reach out to our customer service by responding to your order confirmation email, or by sending an email to info@cocodriecollective.com

Please note that there is a restocking fee of $5.00 USD for every order that is requested to be cancelled, refunded, or returned. This fee will be deducted from the total amount refunded.