FAQ

How do I contact you?

Please respond to your order confirmation email with your question, or fill out the contact form. We need your order number to help you fast and easy. Please do not DM us on social media or comment under posts, it is impossible to manage properly and we take your privacy seriously. If you cannot find your order confirmation email, please send your full name to storefronts@artistcolette.com. 

When do I need to check on my order?

We have not forgotten about you! There is no need to check in with us unless you suspect your package is lost or your order is incorrect. If you haven’t received a tracking number email, your order is still in line to be processed. This can be anywhere from 4-8 business days depending on how busy we are for standard orders.

How can I track my order?

You will receive an email once your order has shipped that includes a tracking number.  Be sure to check your spam folder.

Why has my shipping label been printed, but has not been scanned yet?

Kindly allow for 4-7 business days for the tracking number to reflect that your package is moving after being picked up by our postal carrier. Once your package is with USPS, we cannot control how fast it gets in their system.

How can I change my shipping address?

Tell me the correct address ASAP via responding to your order confirmation email with the correct address! Once your order ships it is beyond our control, and you will have to wait for it to bounce for us to resend it.

Do I need to change my shipping address if I am moving?

I suggest to everyone moving or going on holiday to change their address to a family member, friend, or workplace’s address to ensure your package doesn’t bounce.

Can I cancel my order?

Yes, please reach out to our customer service team by sending an email to storefronts@artistcolette.com  or fill out this  . We need your order number to help you fast and easy.